Customer Service Representative Salary in Boston, MA
Customer Service Representatives in the Boston-Cambridge-Newton, MA-NH metro area earn a median $49,920 a year — 12% more than the national median. After 2026 taxes, that is $40,015 take-home, or $3,335 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Boston, MA. Enter your own offer to see your paycheck.
- Federal income tax$3,810
- Social Security (6.2%)$3,095
- Medicare (1.45%)$724
- Massachusetts income tax$2,276
- Take-home pay$40,015
Marginal rate: 12% federal + 5.00% state
The Boston-Cambridge-Newton, MA-NH metro spans Massachusetts, New Hampshire. Pick the state you live in — state income tax follows your residence.
Got an offer somewhere else? Compare it with this one after taxes and rent →
Customer Service Representative pay by experience in Boston, MA
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $35,720 | $17.17 | $29,315 | $2,443 |
| 25th percentile | $42,760 | $20.56 | $34,620 | $2,885 |
| Median (50th) | $49,920 | $24.00 | $40,015 | $3,335 |
| 75th percentile | $62,040 | $29.83 | $49,147 | $4,096 |
| 90th percentile (top earners) | $75,950 | $36.51 | $58,683 | $4,890 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Massachusetts resident, 2026 tax rules.
What $49,920 buys in Boston, MA
Prices in Boston, MA are 8.3% higher than the U.S. average (housing costs are 1.48× the national average). Adjusted for local prices, a median customer service representative's $40,015 take-home pay has the buying power of $36,960 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Boston, MA as in the U.S. overall (location quotient 0.84).
Best-paying cities for customer service representatives, adjusted for cost of living
Boston, MA ranks #68 of 142 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 2 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 3 | Cedar Rapids, IA | $45,510 | $37,670 | $42,343 |
| 4 | Chattanooga, TN | $45,030 | $38,362 | $41,942 |
| 5 | Canton, OH | $44,430 | $37,440 | $41,876 |
| 6 | Green Bay, WI | $46,880 | $38,566 | $41,431 |
| 7 | Sioux Falls, SD | $43,850 | $37,413 | $41,281 |
| 8 | Cleveland, OH | $46,040 | $38,689 | $41,193 |
| 68 | Boston, MA | $49,920 | $40,015 | $36,960 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 142 metros →
About the job: customer service representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
- Typical education
- High school diploma or equivalent
- Work experience
- None required
- On-the-job training
- Short-term on-the-job training
- Job outlook, 2025–35
- -5.3% (declining)
Source: BLS Standard Occupational Classification and Employment Projections, 2025–35.
Customer Service Representative salaries elsewhere in Massachusetts
- Springfield, MA — $46,790
- Worcester, MA — $47,540
Frequently asked questions
How much does a customer service representative make in Boston, MA?
The median customer service representative salary in the Boston-Cambridge-Newton, MA-NH metro area is $49,920 a year, or about $24.00 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $42,760 and $62,040.
What is a customer service representative’s take-home pay in Boston, MA?
On the median $49,920 salary, a single filer living in Massachusetts takes home about $40,015 a year ($3,335 a month) after federal tax, Social Security, Medicare and $2,276 in Massachusetts taxes in 2026.
Is Boston, MA a good place to work as a customer service representative?
Pay here is 12% above the national median of $44,770. Local prices are 8.3% above the U.S. average, so the take-home pay buys what $36,960 would in a typical U.S. city. Boston, MA ranks #68 of 142 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Boston, MA?
HUD’s fair market rent for a one-bedroom in Boston, MA is $2,276 a month ($2,762 for two bedrooms) — 68% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Boston, MA
- Executive Secretary and Executive Administrative Assistant — $85,260
- First-Line Supervisor of Office and Administrative Support Workers — $77,990
- Payroll and Timekeeping Clerk — $66,930
- Court, Municipal, and License Clerks — $62,850
- Legal Secretary and Administrative Assistant — $62,690
- Postal Service Mail Carrier — $62,090
- Production, Planning, and Expediting Clerks — $61,490
- Bookkeeping, Accounting, and Auditing Clerks — $60,960
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive — $59,330
- Billing and Posting Clerk — $58,100
- Dispatchers, Except Police, Fire, and Ambulance — $56,560
- Insurance Claim and Policy Processing Clerk — $55,950