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Updated · 2026 tax rules · Data: IRS, BLS, BEA, HUD · How we calculate

Customer Service Representative Salary

Customer Service Representatives earn a median $44,770 a year nationally. Office and Administrative Support Occupations

U.S. median
$44,770
$21.52 per hour
Range
$31,750 – $63,590
10th to 90th percentile
Employed
2,595,750
across the U.S.
▲4.5%
Pay trend: The median for customer service representatives in the U.S. rose from $42,830 (May 2024) to $44,770 (May 2025). That beat inflation (2.4%), a real raise of about 2.1%.

What customer service representatives do

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

Typical education
High school diploma or equivalent
Work experience
None required
On-the-job training
Short-term on-the-job training
Job outlook, 2025–35
-5.3% (declining)
Openings per year
289,500

Employment of customer service representatives is projected to shrink 5.3% from 2025 to 2035, slower than the 3.5% average for all occupations. About 289,500 openings are expected each year, on average, including jobs left by workers who retire or switch careers.

Source: BLS Standard Occupational Classification and Employment Projections, 2025–35.

Customer Service Representative take-home pay calculator

Starts at the national median. Pick your state to see your real paycheck.

Customer Service Representative
Deductions, kids & local tax

2026 tax year. Federal brackets from IRS Rev. Proc. 2025-32.

Your take-home pay
$38,153
per year · effective tax rate 14.8%
$3,179Monthly
$1,590Twice a month
$1,467Every 2 weeks
$18.34Hourly
  • Federal income tax$3,192
  • Social Security (6.2%)$2,776
  • Medicare (1.45%)$649
  • Texas income tax$0
  • Take-home pay$38,153

Marginal rate: 12% federal + 0.00% state

Pay by experience

PercentileSalaryHourlyTake-home (no state tax)
10th percentile (entry level)$31,750$15.26$27,691
25th percentile$36,870$17.73$31,805
Median (50th)$44,770$21.52$38,153
75th percentile$51,780$24.89$43,785
90th percentile (top earners)$63,590$30.57$53,275

Best cities for customer service representatives (after tax & cost of living)

#Metro areaMedianTake-homeReal value*Jobs
1Des Moines, IA$48,880$40,249$43,89212,070
2San Jose, CA$60,480$48,311$43,7518,860
3Cedar Rapids, IA$45,510$37,670$42,3433,130
4Chattanooga, TN$45,030$38,362$41,9425,120
5Canton, OH$44,430$37,440$41,8762,590
6Green Bay, WI$46,880$38,566$41,4313,670
7Sioux Falls, SD$43,850$37,413$41,2813,270
8Cleveland, OH$46,040$38,689$41,19315,900
9Akron, OH$45,420$38,208$40,9215,780
10Cincinnati, OH$46,470$39,023$40,91819,410
11Dayton, OH$44,970$37,859$40,8434,880
12Appleton, WI$45,760$37,716$40,8102,540
13Memphis, TN$44,090$37,606$40,7979,360
14Columbus, OH$46,350$38,930$40,77818,550
15Seattle, WA$53,550$45,207$40,67925,840
16Milwaukee, WI$47,840$39,296$40,53714,080
17Nashville, TN$45,510$38,747$40,22020,770
18Fort Wayne, IN$45,200$37,194$40,1793,020
19Madison, WI$47,500$39,037$40,1267,120
20San Francisco, CA$57,830$46,375$40,11319,930
21Omaha, NE$44,260$36,609$39,8318,810
22Manchester, NH$49,630$42,058$39,8064,680
23St. Louis, MO$45,800$37,765$39,71623,760
24Toledo, OH$42,970$36,307$39,6993,170
25Spokane, WA$46,790$39,776$39,6392,850

*Take-home pay in U.S.-average dollars (BEA Regional Price Parities).

Highest-paying cities

Customer Service Representative salary by state

StateMedian1-yr changeTake-homeRangeJobs
Washington $50,330+2.4%$42,620 $39,290 – $73,61039,760
California $49,560+3.7%$40,334 $38,110 – $75,700176,850
Massachusetts $49,120+2.2%$39,412 $35,440 – $74,88049,990
Minnesota $48,800+2.8%$39,596 $35,730 – $72,83053,340
District of Columbia $48,250−2.0%$39,220 $37,440 – $77,1207,550
Delaware $48,190+4.1%$38,903 $36,080 – $75,9707,470
Connecticut $48,090+1.8%$39,581 $37,290 – $73,65024,490
New York $48,000+0.3%$38,753 $36,270 – $76,280141,090
New Jersey $47,740+2.1%$39,449 $35,520 – $72,04059,690
Rhode Island $47,550+2.3%$39,220 $36,160 – $65,0107,890
Colorado $47,540+3.3%$38,995 $36,510 – $66,04038,770
Vermont $47,500+2.8%$39,189 $35,140 – $66,5302,870
Oregon $47,450+2.5%$36,984 $36,710 – $64,13019,440
New Hampshire $47,300+0.7%$40,186 $33,950 – $66,28012,750
Maine $47,160+4.2%$38,071 $35,930 – $63,4907,560
Wisconsin $46,970+2.2%$38,635 $34,260 – $63,65050,840
Illinois $46,130+2.7%$37,107 $33,590 – $71,400100,970
Iowa $46,090+2.4%$38,114 $32,450 – $64,54030,100
Arizona $45,690+5.2%$37,958 $35,140 – $62,97087,020
Hawaii $45,650+12.4%$36,889 $33,860 – $64,1308,010
Ohio $45,610+4.8%$38,356 $31,340 – $63,21085,930
Montana $45,290+3.4%$37,199 $35,100 – $62,2504,910
Alaska $45,150+0.9%$38,458 $35,990 – $62,8402,410
North Dakota $44,670+3.5%$38,072 $34,190 – $68,3505,750
Pennsylvania $44,630+3.6%$36,670 $31,430 – $63,37094,340
Missouri $44,190+5.6%$36,547 $31,980 – $63,89050,530
Michigan $43,950+3.3%$35,877 $30,670 – $63,83071,310
Nebraska $43,940+7.7%$36,366 $34,210 – $59,40015,340
Idaho $43,200+9.6%$35,710 $29,990 – $62,19018,770
Indiana $43,140+3.7%$35,600 $31,060 – $62,62044,630
Utah $43,140+7.4%$35,868 $32,940 – $59,55044,490
Maryland $42,830+6.3%$34,923 $32,600 – $64,00037,740
Tennessee $42,830+6.7%$36,594 $31,100 – $60,07059,730
Virginia $42,730+9.0%$34,871 $31,210 – $61,35059,850
Wyoming $42,340+7.6%$36,200 $29,760 – $59,7902,110
South Dakota $40,650+2.2%$34,842 $31,050 – $55,6806,120
Nevada $40,560+4.1%$34,770 $29,340 – $57,93032,110
Florida $40,440+4.0%$34,674 $31,620 – $59,770228,000
Texas $40,420+3.4%$34,657 $29,320 – $59,590337,170
Kansas $40,320+5.2%$33,127 $29,730 – $59,87029,200
North Carolina $40,240+1.8%$33,416 $30,200 – $59,82089,510
Georgia $39,630+1.5%$32,589 $29,340 – $60,27097,850
New Mexico $39,030+2.5%$32,830 $31,060 – $56,48016,950
South Carolina $38,860+2.4%$32,230 $29,720 – $59,30051,000
Kentucky $38,700+3.0%$32,039 $29,440 – $59,81038,630
Oklahoma $38,650+2.9%$32,042 $28,620 – $58,05034,460
West Virginia $38,430+2.2%$32,012 $29,590 – $56,9709,860
Alabama $38,400+1.8%$31,379 $29,920 – $55,67033,290
Arkansas $37,840+0.9%$31,321 $30,150 – $56,63020,680
Louisiana $37,330+4.0%$31,441 $28,440 – $51,01025,780
Mississippi $36,380+2.2%$30,688 $28,970 – $49,54020,860

Related jobs

JobMedian salaryEducationGrowth 2025–35
Reservation and Transportation Ticket Agent and Travel Clerk$44,390High school diploma or equivalent+2.5%
Interviewers, Except Eligibility and Loan$45,920High school diploma or equivalent-10.4%
File Clerk$43,600High school diploma or equivalent-15.8%
Order Clerk$46,170Some college, no degree-17.5%
Correspondence Clerk$46,800High school diploma or equivalent-5.6%
New Accounts Clerk$47,670High school diploma or equivalent-6.5%
Court, Municipal, and License Clerks$48,700High school diploma or equivalent+3.4%
Information and Record Clerks, All Other$49,500High school diploma or equivalent+0.8%
Loan Interviewer and Clerk$50,020High school diploma or equivalent-2.4%
Credit Authorizers, Checkers, and Clerks$50,080High school diploma or equivalent-7.4%

Frequently asked questions

How much does a customer service representative make?

The national median salary for customer service representatives is $44,770 a year ($21.52 an hour). The lowest-paid 10% earn under $31,750 and the top 10% earn over $63,590. Source: BLS, May 2025.

Which state pays customer service representatives the most?

Washington has the highest median pay at $50,330. After taxes and local prices, Des Moines, IA offers the best real take-home pay of any metro area.

How many customer service representatives are there in the U.S.?

About 2,595,750 people work as customer service representatives nationwide.

All 142 cities