Customer Service Representative Salary in Rochester, NY
Customer Service Representatives in the Rochester, NY metro area earn a median $44,740 a year — 0% less than the national median. After 2026 taxes, that is $36,310 take-home, or $3,026 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Rochester, NY. Enter your own offer to see your paycheck.
- Federal income tax$3,189
- Social Security (6.2%)$2,774
- Medicare (1.45%)$649
- New York income tax$1,819
- Take-home pay$36,310
Marginal rate: 12% federal + 5.40% state
Got an offer somewhere else? Compare it with this one after taxes and rent →
Customer Service Representative pay by experience in Rochester, NY
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $35,040 | $16.85 | $29,039 | $2,420 |
| 25th percentile | $37,770 | $18.16 | $31,086 | $2,590 |
| Median (50th) | $44,740 | $21.51 | $36,310 | $3,026 |
| 75th percentile | $49,830 | $23.96 | $40,125 | $3,344 |
| 90th percentile (top earners) | $60,930 | $29.29 | $48,444 | $4,037 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, New York resident, 2026 tax rules.
What $44,740 buys in Rochester, NY
Prices in Rochester, NY are 3.0% lower than the U.S. average (housing costs are 13% below the national average). Adjusted for local prices, a median customer service representative's $36,310 take-home pay has the buying power of $37,419 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Rochester, NY as in the U.S. overall (location quotient 1.13).
Best-paying cities for customer service representatives, adjusted for cost of living
Rochester, NY ranks #58 of 142 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 2 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 3 | Cedar Rapids, IA | $45,510 | $37,670 | $42,343 |
| 4 | Chattanooga, TN | $45,030 | $38,362 | $41,942 |
| 5 | Canton, OH | $44,430 | $37,440 | $41,876 |
| 6 | Green Bay, WI | $46,880 | $38,566 | $41,431 |
| 7 | Sioux Falls, SD | $43,850 | $37,413 | $41,281 |
| 8 | Cleveland, OH | $46,040 | $38,689 | $41,193 |
| 58 | Rochester, NY | $44,740 | $36,310 | $37,419 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 142 metros →
About the job: customer service representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
- Typical education
- High school diploma or equivalent
- Work experience
- None required
- On-the-job training
- Short-term on-the-job training
- Job outlook, 2025–35
- -5.3% (declining)
Source: BLS Standard Occupational Classification and Employment Projections, 2025–35.
Customer Service Representative salaries elsewhere in New York
- Buffalo, NY — $45,520
- Syracuse, NY — $45,360
- Albany, NY — $45,350
- New York, NY — $49,590
- Kiryas Joel, NY — $45,550
Frequently asked questions
How much does a customer service representative make in Rochester, NY?
The median customer service representative salary in the Rochester, NY metro area is $44,740 a year, or about $21.51 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $37,770 and $49,830.
What is a customer service representative’s take-home pay in Rochester, NY?
On the median $44,740 salary, a single filer living in New York takes home about $36,310 a year ($3,026 a month) after federal tax, Social Security, Medicare and $1,819 in New York taxes in 2026.
Is Rochester, NY a good place to work as a customer service representative?
Pay here is 0% below the national median of $44,770. Local prices are 3.0% below the U.S. average, so the take-home pay buys what $37,419 would in a typical U.S. city. Rochester, NY ranks #58 of 142 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Rochester, NY?
HUD’s fair market rent for a one-bedroom in Rochester, NY is $1,256 a month ($1,573 for two bedrooms) — 42% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Rochester, NY
- Executive Secretary and Executive Administrative Assistant — $72,210
- First-Line Supervisor of Office and Administrative Support Workers — $69,450
- Production, Planning, and Expediting Clerks — $52,670
- Bookkeeping, Accounting, and Auditing Clerks — $50,870
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive — $46,770
- Medical Secretary and Administrative Assistant — $44,380
- Office Clerks, General — $42,230
- Receptionist and Information Clerk — $38,550