Customer Service Representative Salary in Springfield, MA
Customer Service Representatives in the Springfield, MA metro area earn a median $46,790 a year — 5% more than the national median. After 2026 taxes, that is $37,656 take-home, or $3,138 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Springfield, MA. Enter your own offer to see your paycheck.
- Federal income tax$3,435
- Social Security (6.2%)$2,901
- Medicare (1.45%)$678
- Massachusetts income tax$2,120
- Take-home pay$37,656
Marginal rate: 12% federal + 5.00% state
Got an offer somewhere else? Compare it with this one after taxes and rent →
Customer Service Representative pay by experience in Springfield, MA
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $35,420 | $17.03 | $29,089 | $2,424 |
| 25th percentile | $39,350 | $18.92 | $32,050 | $2,671 |
| Median (50th) | $46,790 | $22.50 | $37,656 | $3,138 |
| 75th percentile | $52,710 | $25.34 | $42,117 | $3,510 |
| 90th percentile (top earners) | $62,140 | $29.88 | $49,222 | $4,102 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Massachusetts resident, 2026 tax rules.
What $46,790 buys in Springfield, MA
Prices in Springfield, MA are 3.9% lower than the U.S. average (housing costs are 24% below the national average). Adjusted for local prices, a median customer service representative's $37,656 take-home pay has the buying power of $39,200 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Springfield, MA as in the U.S. overall (location quotient 0.87).
Best-paying cities for customer service representatives, adjusted for cost of living
Springfield, MA ranks #29 of 142 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 2 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 3 | Cedar Rapids, IA | $45,510 | $37,670 | $42,343 |
| 4 | Chattanooga, TN | $45,030 | $38,362 | $41,942 |
| 5 | Canton, OH | $44,430 | $37,440 | $41,876 |
| 6 | Green Bay, WI | $46,880 | $38,566 | $41,431 |
| 7 | Sioux Falls, SD | $43,850 | $37,413 | $41,281 |
| 8 | Cleveland, OH | $46,040 | $38,689 | $41,193 |
| 29 | Springfield, MA | $46,790 | $37,656 | $39,200 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 142 metros →
About the job: customer service representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
- Typical education
- High school diploma or equivalent
- Work experience
- None required
- On-the-job training
- Short-term on-the-job training
- Job outlook, 2025–35
- -5.3% (declining)
Source: BLS Standard Occupational Classification and Employment Projections, 2025–35.
Customer Service Representative salaries elsewhere in Massachusetts
- Worcester, MA — $47,540
- Boston, MA — $49,920
Frequently asked questions
How much does a customer service representative make in Springfield, MA?
The median customer service representative salary in the Springfield, MA metro area is $46,790 a year, or about $22.50 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $39,350 and $52,710.
What is a customer service representative’s take-home pay in Springfield, MA?
On the median $46,790 salary, a single filer living in Massachusetts takes home about $37,656 a year ($3,138 a month) after federal tax, Social Security, Medicare and $2,120 in Massachusetts taxes in 2026.
Is Springfield, MA a good place to work as a customer service representative?
Pay here is 5% above the national median of $44,770. Local prices are 3.9% below the U.S. average, so the take-home pay buys what $39,200 would in a typical U.S. city. Springfield, MA ranks #29 of 142 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Springfield, MA?
HUD’s fair market rent for a one-bedroom in Springfield, MA is $1,382 a month ($1,734 for two bedrooms) — 44% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Springfield, MA
- Office Clerks, General — $46,860