Customer Service Representative Salary in Roanoke, VA
Customer Service Representatives in the Roanoke, VA metro area earn a median $45,500 a year — 2% more than the national median. After 2026 taxes, that is $36,937 take-home, or $3,078 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Roanoke, VA. Enter your own offer to see your paycheck.
- Federal income tax$3,280
- Social Security (6.2%)$2,821
- Medicare (1.45%)$660
- Virginia income tax$1,802
- Take-home pay$36,937
Marginal rate: 12% federal + 5.75% state
Got an offer somewhere else? Compare it with this one after taxes and rent →
Customer Service Representative pay by experience in Roanoke, VA
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $29,560 | $14.21 | $25,046 | $2,087 |
| 25th percentile | $36,490 | $17.54 | $30,216 | $2,518 |
| Median (50th) | $45,500 | $21.88 | $36,937 | $3,078 |
| 75th percentile | $49,940 | $24.01 | $40,249 | $3,354 |
| 90th percentile (top earners) | $55,420 | $26.64 | $44,337 | $3,695 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Virginia resident, 2026 tax rules.
What $45,500 buys in Roanoke, VA
Prices in Roanoke, VA are 6.4% lower than the U.S. average (housing costs are 21% below the national average). Adjusted for local prices, a median customer service representative's $36,937 take-home pay has the buying power of $39,455 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Roanoke, VA as in the U.S. overall (location quotient 1.08).
Best-paying cities for customer service representatives, adjusted for cost of living
Roanoke, VA ranks #27 of 142 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 2 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 3 | Cedar Rapids, IA | $45,510 | $37,670 | $42,343 |
| 4 | Chattanooga, TN | $45,030 | $38,362 | $41,942 |
| 5 | Canton, OH | $44,430 | $37,440 | $41,876 |
| 6 | Green Bay, WI | $46,880 | $38,566 | $41,431 |
| 7 | Sioux Falls, SD | $43,850 | $37,413 | $41,281 |
| 8 | Cleveland, OH | $46,040 | $38,689 | $41,193 |
| 27 | Roanoke, VA | $45,500 | $36,937 | $39,455 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 142 metros →
About the job: customer service representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
- Typical education
- High school diploma or equivalent
- Work experience
- None required
- On-the-job training
- Short-term on-the-job training
- Job outlook, 2025–35
- -5.3% (declining)
Source: BLS Standard Occupational Classification and Employment Projections, 2025–35.
Customer Service Representative salaries elsewhere in Virginia
- Richmond, VA — $42,660
- Virginia Beach, VA — $38,150
Frequently asked questions
How much does a customer service representative make in Roanoke, VA?
The median customer service representative salary in the Roanoke, VA metro area is $45,500 a year, or about $21.88 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $36,490 and $49,940.
What is a customer service representative’s take-home pay in Roanoke, VA?
On the median $45,500 salary, a single filer living in Virginia takes home about $36,937 a year ($3,078 a month) after federal tax, Social Security, Medicare and $1,802 in Virginia taxes in 2026.
Is Roanoke, VA a good place to work as a customer service representative?
Pay here is 2% above the national median of $44,770. Local prices are 6.4% below the U.S. average, so the take-home pay buys what $39,455 would in a typical U.S. city. Roanoke, VA ranks #27 of 142 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Roanoke, VA?
HUD’s fair market rent for a one-bedroom in Roanoke, VA is $1,020 a month ($1,200 for two bedrooms) — 33% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.