Customer Service Representative Salary in Richmond, VA
Customer Service Representatives in the Richmond, VA metro area earn a median $42,660 a year — 5% less than the national median. After 2026 taxes, that is $34,818 take-home, or $2,902 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Richmond, VA. Enter your own offer to see your paycheck.
- Federal income tax$2,939
- Social Security (6.2%)$2,645
- Medicare (1.45%)$619
- Virginia income tax$1,639
- Take-home pay$34,818
Marginal rate: 12% federal + 5.75% state
Customer Service Representative pay by experience in Richmond, VA
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $31,340 | $15.07 | $26,374 | $2,198 |
| 25th percentile | $35,670 | $17.15 | $29,604 | $2,467 |
| Median (50th) | $42,660 | $20.51 | $34,818 | $2,902 |
| 75th percentile | $48,550 | $23.34 | $39,212 | $3,268 |
| 90th percentile (top earners) | $61,050 | $29.35 | $48,537 | $4,045 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Virginia resident, 2026 tax rules.
What $42,660 buys in Richmond, VA
Prices in Richmond, VA are 2.1% lower than the U.S. average (housing costs are 1% below the national average). Adjusted for local prices, a median customer service representative's $34,818 take-home pay has the buying power of $35,581 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Richmond, VA as in the U.S. overall (location quotient 0.99).
Best-paying cities for customer service representatives, adjusted for cost of living
Richmond, VA ranks #230 of 357 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | St. Cloud, MN | $48,120 | $39,089 | $44,605 |
| 2 | Dubuque, IA | $46,670 | $38,558 | $44,153 |
| 3 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 4 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 5 | Elkhart, IN | $48,000 | $39,362 | $43,578 |
| 6 | Bismarck, ND | $46,240 | $39,334 | $43,213 |
| 7 | Fond du Lac, WI | $47,500 | $39,037 | $42,597 |
| 8 | Midland, MI | $48,250 | $39,149 | $42,590 |
| 230 | Richmond, VA | $42,660 | $34,818 | $35,581 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 357 metros →
Customer Service Representative salaries elsewhere in Virginia
- Roanoke, VA — $45,500
- Winchester, VA — $44,460
- Staunton, VA — $41,230
- Lynchburg, VA — $37,670
- Harrisonburg, VA — $39,100
- Blacksburg, VA — $37,430
- Charlottesville, VA — $40,240
- Virginia Beach, VA — $38,150
Frequently asked questions
How much does a customer service representative make in Richmond, VA?
The median customer service representative salary in the Richmond, VA metro area is $42,660 a year, or about $20.51 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $35,670 and $48,550.
What is a customer service representative’s take-home pay in Richmond, VA?
On the median $42,660 salary, a single filer living in Virginia takes home about $34,818 a year ($2,902 a month) after federal tax, Social Security, Medicare and $1,639 in Virginia taxes in 2026.
Is Richmond, VA a good place to work as a customer service representative?
Pay here is 5% below the national median of $44,770. Local prices are 2.1% below the U.S. average, so the take-home pay buys what $35,581 would in a typical U.S. city. Richmond, VA ranks #230 of 357 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Richmond, VA?
HUD’s fair market rent for a one-bedroom in Richmond, VA is $1,505 a month ($1,653 for two bedrooms) — 52% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Richmond, VA
- Executive Secretary and Executive Administrative Assistant — $77,510
- First-Line Supervisor of Office and Administrative Support Workers — $64,690
- Legal Secretary and Administrative Assistant — $61,600
- Postal Service Mail Carrier — $61,130
- Payroll and Timekeeping Clerk — $60,010
- Production, Planning, and Expediting Clerks — $59,440
- Postal Service Mail Sorters, Processors, and Processing Machine Operators — $55,350
- Public Safety Telecommunicator — $53,390
- Eligibility Interviewers, Government Programs — $53,090
- Loan Interviewer and Clerk — $52,800
- Human Resources Assistants, Except Payroll and Timekeeping — $52,730
- Bookkeeping, Accounting, and Auditing Clerks — $51,400