Customer Service Representative Salary in Springfield, IL
Customer Service Representatives in the Springfield, IL metro area earn a median $40,230 a year — 10% less than the national median. After 2026 taxes, that is $32,658 take-home, or $2,722 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Springfield, IL. Enter your own offer to see your paycheck.
- Federal income tax$2,648
- Social Security (6.2%)$2,494
- Medicare (1.45%)$583
- Illinois income tax$1,847
- Take-home pay$32,658
Marginal rate: 12% federal + 4.95% state
Customer Service Representative pay by experience in Springfield, IL
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $31,210 | $15.00 | $25,857 | $2,155 |
| 25th percentile | $35,990 | $17.30 | $29,461 | $2,455 |
| Median (50th) | $40,230 | $19.34 | $32,658 | $2,722 |
| 75th percentile | $47,710 | $22.94 | $38,298 | $3,192 |
| 90th percentile (top earners) | $59,950 | $28.82 | $47,527 | $3,961 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Illinois resident, 2026 tax rules.
What $40,230 buys in Springfield, IL
Prices in Springfield, IL are 7.3% lower than the U.S. average (housing costs are 28% below the national average). Adjusted for local prices, a median customer service representative's $32,658 take-home pay has the buying power of $35,213 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Springfield, IL as in the U.S. overall (location quotient 0.90).
Best-paying cities for customer service representatives, adjusted for cost of living
Springfield, IL ranks #252 of 357 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | St. Cloud, MN | $48,120 | $39,089 | $44,605 |
| 2 | Dubuque, IA | $46,670 | $38,558 | $44,153 |
| 3 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 4 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 5 | Elkhart, IN | $48,000 | $39,362 | $43,578 |
| 6 | Bismarck, ND | $46,240 | $39,334 | $43,213 |
| 7 | Fond du Lac, WI | $47,500 | $39,037 | $42,597 |
| 8 | Midland, MI | $48,250 | $39,149 | $42,590 |
| 252 | Springfield, IL | $40,230 | $32,658 | $35,213 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 357 metros →
Customer Service Representative salaries elsewhere in Illinois
- Rockford, IL — $43,260
- Chicago, IL — $47,100
- Champaign, IL — $41,280
- Peoria, IL — $39,840
- Kankakee, IL — $40,490
- Bloomington, IL — $39,120
Frequently asked questions
How much does a customer service representative make in Springfield, IL?
The median customer service representative salary in the Springfield, IL metro area is $40,230 a year, or about $19.34 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $35,990 and $47,710.
What is a customer service representative’s take-home pay in Springfield, IL?
On the median $40,230 salary, a single filer living in Illinois takes home about $32,658 a year ($2,722 a month) after federal tax, Social Security, Medicare and $1,847 in Illinois taxes in 2026.
Is Springfield, IL a good place to work as a customer service representative?
Pay here is 10% below the national median of $44,770. Local prices are 7.3% below the U.S. average, so the take-home pay buys what $35,213 would in a typical U.S. city. Springfield, IL ranks #252 of 357 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Springfield, IL?
HUD’s fair market rent for a one-bedroom in Springfield, IL is $970 a month ($1,203 for two bedrooms) — 36% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Springfield, IL
- Executive Secretary and Executive Administrative Assistant — $73,510
- First-Line Supervisor of Office and Administrative Support Workers — $63,250
- Bookkeeping, Accounting, and Auditing Clerks — $50,780
- Office Clerks, General — $47,990
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive — $47,550
- Billing and Posting Clerk — $45,570
- Medical Secretary and Administrative Assistant — $43,350
- Receptionist and Information Clerk — $36,500