Customer Service Representative Salary in Springfield, MA
Customer Service Representatives in the Springfield, MA metro area earn a median $46,790 a year — 5% more than the national median. After 2026 taxes, that is $37,656 take-home, or $3,138 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Springfield, MA. Enter your own offer to see your paycheck.
- Federal income tax$3,435
- Social Security (6.2%)$2,901
- Medicare (1.45%)$678
- Massachusetts income tax$2,120
- Take-home pay$37,656
Marginal rate: 12% federal + 5.00% state
Customer Service Representative pay by experience in Springfield, MA
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $35,420 | $17.03 | $29,089 | $2,424 |
| 25th percentile | $39,350 | $18.92 | $32,050 | $2,671 |
| Median (50th) | $46,790 | $22.50 | $37,656 | $3,138 |
| 75th percentile | $52,710 | $25.34 | $42,117 | $3,510 |
| 90th percentile (top earners) | $62,140 | $29.88 | $49,222 | $4,102 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Massachusetts resident, 2026 tax rules.
What $46,790 buys in Springfield, MA
Prices in Springfield, MA are 3.9% lower than the U.S. average (housing costs are 24% below the national average). Adjusted for local prices, a median customer service representative's $37,656 take-home pay has the buying power of $39,200 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Springfield, MA as in the U.S. overall (location quotient 0.87).
Best-paying cities for customer service representatives, adjusted for cost of living
Springfield, MA ranks #61 of 357 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | St. Cloud, MN | $48,120 | $39,089 | $44,605 |
| 2 | Dubuque, IA | $46,670 | $38,558 | $44,153 |
| 3 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 4 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 5 | Elkhart, IN | $48,000 | $39,362 | $43,578 |
| 6 | Bismarck, ND | $46,240 | $39,334 | $43,213 |
| 7 | Fond du Lac, WI | $47,500 | $39,037 | $42,597 |
| 8 | Midland, MI | $48,250 | $39,149 | $42,590 |
| 61 | Springfield, MA | $46,790 | $37,656 | $39,200 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 357 metros →
Customer Service Representative salaries elsewhere in Massachusetts
- Barnstable Town, MA — $47,880
- Pittsfield, MA — $44,650
- Worcester, MA — $47,540
- Boston, MA — $49,920
- Amherst Town, MA — $43,560
Frequently asked questions
How much does a customer service representative make in Springfield, MA?
The median customer service representative salary in the Springfield, MA metro area is $46,790 a year, or about $22.50 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $39,350 and $52,710.
What is a customer service representative’s take-home pay in Springfield, MA?
On the median $46,790 salary, a single filer living in Massachusetts takes home about $37,656 a year ($3,138 a month) after federal tax, Social Security, Medicare and $2,120 in Massachusetts taxes in 2026.
Is Springfield, MA a good place to work as a customer service representative?
Pay here is 5% above the national median of $44,770. Local prices are 3.9% below the U.S. average, so the take-home pay buys what $39,200 would in a typical U.S. city. Springfield, MA ranks #61 of 357 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Springfield, MA?
HUD’s fair market rent for a one-bedroom in Springfield, MA is $1,382 a month ($1,734 for two bedrooms) — 44% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Springfield, MA
- First-Line Supervisor of Office and Administrative Support Workers — $71,630
- Executive Secretary and Executive Administrative Assistant — $71,060
- Postal Service Mail Carrier — $61,370
- Production, Planning, and Expediting Clerks — $61,330
- Postal Service Mail Sorters, Processors, and Processing Machine Operators — $54,540
- Bookkeeping, Accounting, and Auditing Clerks — $54,170
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive — $51,460
- Billing and Posting Clerk — $51,250
- Shipping, Receiving, and Inventory Clerks — $48,850
- Medical Secretary and Administrative Assistant — $47,780
- Office Clerks, General — $46,860
- Receptionist and Information Clerk — $40,770