Customer Service Representative Salary in Philadelphia, PA
Customer Service Representatives in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area earn a median $47,070 a year — 5% more than the national median. After 2026 taxes, that is $38,556 take-home, or $3,213 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Philadelphia, PA. Enter your own offer to see your paycheck.
- Federal income tax$3,468
- Social Security (6.2%)$2,918
- Medicare (1.45%)$683
- Pennsylvania income tax$1,445
- Take-home pay$38,556
Marginal rate: 12% federal + 3.07% state
Living in Philadelphia? City residents also pay Philadelphia’s Resident Wage Tax — about $1,760 a year on this salary — which lowers take-home pay to $36,795 ($3,066 a month). Choose “Philadelphia” under City income tax in the calculator. Suburban residents usually don’t pay it.
The Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro spans Pennsylvania, New Jersey, Delaware, Maryland. Pick the state you live in — state income tax follows your residence.
Got an offer somewhere else? Compare it with this one after taxes and rent →
Customer Service Representative pay by experience in Philadelphia, PA
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $34,040 | $16.37 | $28,486 | $2,374 |
| 25th percentile | $38,080 | $18.31 | $31,608 | $2,634 |
| Median (50th) | $47,070 | $22.63 | $38,556 | $3,213 |
| 75th percentile | $57,160 | $27.48 | $46,353 | $3,863 |
| 90th percentile (top earners) | $67,650 | $32.52 | $54,345 | $4,529 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Pennsylvania resident, 2026 tax rules.
What $47,070 buys in Philadelphia, PA
Prices in Philadelphia, PA are 2.6% higher than the U.S. average (housing costs are 1.13× the national average). Adjusted for local prices, a median customer service representative's $38,556 take-home pay has the buying power of $37,596 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Philadelphia, PA as in the U.S. overall (location quotient 0.86).
Best-paying cities for customer service representatives, adjusted for cost of living
Philadelphia, PA ranks #54 of 142 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 2 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 3 | Cedar Rapids, IA | $45,510 | $37,670 | $42,343 |
| 4 | Chattanooga, TN | $45,030 | $38,362 | $41,942 |
| 5 | Canton, OH | $44,430 | $37,440 | $41,876 |
| 6 | Green Bay, WI | $46,880 | $38,566 | $41,431 |
| 7 | Sioux Falls, SD | $43,850 | $37,413 | $41,281 |
| 8 | Cleveland, OH | $46,040 | $38,689 | $41,193 |
| 54 | Philadelphia, PA | $47,070 | $38,556 | $37,596 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 142 metros →
About the job: customer service representatives
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
- Typical education
- High school diploma or equivalent
- Work experience
- None required
- On-the-job training
- Short-term on-the-job training
- Job outlook, 2025–35
- -5.3% (declining)
Source: BLS Standard Occupational Classification and Employment Projections, 2025–35.
Customer Service Representative salaries elsewhere in Pennsylvania
- Reading, PA — $44,500
- Pittsburgh, PA — $42,790
- Lancaster, PA — $44,290
- Scranton, PA — $42,010
- Allentown, PA — $44,160
- Harrisburg, PA — $42,600
Frequently asked questions
How much does a customer service representative make in Philadelphia, PA?
The median customer service representative salary in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area is $47,070 a year, or about $22.63 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $38,080 and $57,160.
What is a customer service representative’s take-home pay in Philadelphia, PA?
On the median $47,070 salary, a single filer living in Pennsylvania takes home about $38,556 a year ($3,213 a month) after federal tax, Social Security, Medicare and $1,445 in Pennsylvania taxes in 2026.
Is Philadelphia, PA a good place to work as a customer service representative?
Pay here is 5% above the national median of $44,770. Local prices are 2.6% above the U.S. average, so the take-home pay buys what $37,596 would in a typical U.S. city. Philadelphia, PA ranks #54 of 142 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Philadelphia, PA?
HUD’s fair market rent for a one-bedroom in Philadelphia, PA is $1,520 a month ($1,810 for two bedrooms) — 47% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Philadelphia, PA
- Executive Secretary and Executive Administrative Assistant — $79,490
- First-Line Supervisor of Office and Administrative Support Workers — $72,700
- Production, Planning, and Expediting Clerks — $61,710
- Postal Service Mail Carrier — $61,480
- Eligibility Interviewers, Government Programs — $60,960
- Payroll and Timekeeping Clerk — $58,810
- Postal Service Mail Sorters, Processors, and Processing Machine Operators — $57,430
- Insurance Claim and Policy Processing Clerk — $57,150
- Legal Secretary and Administrative Assistant — $56,480
- Loan Interviewer and Clerk — $53,780
- Bookkeeping, Accounting, and Auditing Clerks — $52,710
- Dispatchers, Except Police, Fire, and Ambulance — $51,170