Customer Service Representative Salary in Scranton, PA
Customer Service Representatives in the Scranton--Wilkes-Barre, PA metro area earn a median $42,010 a year — 6% less than the national median. After 2026 taxes, that is $34,645 take-home, or $2,887 a month.
Take-home pay calculator
Pre-filled with the median customer service representative salary in Scranton, PA. Enter your own offer to see your paycheck.
- Federal income tax$2,861
- Social Security (6.2%)$2,605
- Medicare (1.45%)$609
- Pennsylvania income tax$1,290
- Take-home pay$34,645
Marginal rate: 12% federal + 3.07% state
Customer Service Representative pay by experience in Scranton, PA
| Percentile | Salary | Hourly | Take-home / yr | Per month |
|---|---|---|---|---|
| 10th percentile (entry level) | $30,490 | $14.66 | $25,743 | $2,145 |
| 25th percentile | $35,030 | $16.84 | $29,251 | $2,438 |
| Median (50th) | $42,010 | $20.20 | $34,645 | $2,887 |
| 75th percentile | $48,090 | $23.12 | $39,344 | $3,279 |
| 90th percentile (top earners) | $60,350 | $29.01 | $48,818 | $4,068 |
Wages: BLS Occupational Employment and Wage Statistics, May 2025. Take-home: single filer, Pennsylvania resident, 2026 tax rules.
What $42,010 buys in Scranton, PA
Prices in Scranton, PA are 6.4% lower than the U.S. average (housing costs are 33% below the national average). Adjusted for local prices, a median customer service representative's $34,645 take-home pay has the buying power of $37,032 in a typical American city.
Rents: HUD Fair Market Rents, FY2026 (40th-percentile gross rent incl. utilities). Price levels: BEA Regional Price Parities, 2024.
Customer Service Representative jobs are about as common in Scranton, PA as in the U.S. overall (location quotient 0.85).
Best-paying cities for customer service representatives, adjusted for cost of living
Scranton, PA ranks #147 of 357 metro areas once taxes and local prices are taken into account.
| # | Metro area | Median salary | Take-home | Real value* |
|---|---|---|---|---|
| 1 | St. Cloud, MN | $48,120 | $39,089 | $44,605 |
| 2 | Dubuque, IA | $46,670 | $38,558 | $44,153 |
| 3 | Des Moines, IA | $48,880 | $40,249 | $43,892 |
| 4 | San Jose, CA | $60,480 | $48,311 | $43,751 |
| 5 | Elkhart, IN | $48,000 | $39,362 | $43,578 |
| 6 | Bismarck, ND | $46,240 | $39,334 | $43,213 |
| 7 | Fond du Lac, WI | $47,500 | $39,037 | $42,597 |
| 8 | Midland, MI | $48,250 | $39,149 | $42,590 |
| 147 | Scranton, PA | $42,010 | $34,645 | $37,032 |
*Take-home pay divided by the BEA price level, so every city is measured in U.S.-average dollars. See all 357 metros →
Customer Service Representative salaries elsewhere in Pennsylvania
- Erie, PA — $41,720
- Reading, PA — $44,500
- Philadelphia, PA — $47,070
- Pittsburgh, PA — $42,790
- Lancaster, PA — $44,290
- Lebanon, PA — $41,240
- York, PA — $42,420
- Allentown, PA — $44,160
Frequently asked questions
How much does a customer service representative make in Scranton, PA?
The median customer service representative salary in the Scranton--Wilkes-Barre, PA metro area is $42,010 a year, or about $20.20 an hour, according to the Bureau of Labor Statistics (May 2025). The middle half earn between $35,030 and $48,090.
What is a customer service representative’s take-home pay in Scranton, PA?
On the median $42,010 salary, a single filer living in Pennsylvania takes home about $34,645 a year ($2,887 a month) after federal tax, Social Security, Medicare and $1,290 in Pennsylvania taxes in 2026.
Is Scranton, PA a good place to work as a customer service representative?
Pay here is 6% below the national median of $44,770. Local prices are 6.4% below the U.S. average, so the take-home pay buys what $37,032 would in a typical U.S. city. Scranton, PA ranks #147 of 357 metro areas for cost-of-living-adjusted pay in this job.
Can a customer service representative afford rent in Scranton, PA?
HUD’s fair market rent for a one-bedroom in Scranton, PA is $1,028 a month ($1,252 for two bedrooms) — 36% of a median customer service representative’s monthly take-home pay. Financial planners usually suggest keeping rent under about 30%.
Related jobs in Scranton, PA
- First-Line Supervisor of Office and Administrative Support Workers — $62,400
- Postal Service Mail Carrier — $62,070
- Eligibility Interviewers, Government Programs — $59,010
- Production, Planning, and Expediting Clerks — $55,440
- Bookkeeping, Accounting, and Auditing Clerks — $46,860
- Billing and Posting Clerk — $45,930
- Bill and Account Collector — $45,160
- Shipping, Receiving, and Inventory Clerks — $44,350
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive — $44,260
- Medical Secretary and Administrative Assistant — $44,060
- Office Clerks, General — $43,160
- Teller — $43,130